Refund Policy

1. Overview

This Refund Policy explains when and how funds are returned to you across Oramex Globals Limited services, with particular focus on the Oramex House & Land Agency management platform.

Our goal is simple: to keep every transaction transparent and fair. You are only ever charged for services actually rendered or for clearly defined breaches of the terms you agreed to.

2. Escrow Account Refunds

To book a property appointment through Oramex House & Land Agency, you fund an escrow account with an amount equal to 5% of the price of the property you are interested in. This amount is held purely as security that you will honour the appointment you booked.

If you attend your booked appointment and meet the compliance terms, your escrow amount is fully refundable. You may take the refund back to your original payment method, or apply the full amount toward rent or the purchase of a property through the platform.

If you fail to appear for a booked appointment (non-appearance), the applicable charge is deducted from your escrow account as set out in the Escrow Account Policy, and any remaining balance is refunded to you.

3. Service Fee Refunds

Agency service fees (10% for renting, and 5% each from the buyer and seller for a purchase) are earned once a transaction is successfully completed. Because these fees represent work delivered, they are generally non-refundable once the transaction has closed.

There are no inspection or registration fees under normal circumstances, so there is nothing to refund for those items. Such charges only apply where there is a breach of the Terms and Conditions of use.

4. How to Request a Refund

Eligible escrow refunds are processed automatically once your appointment is completed and compliance terms are confirmed. If you believe a refund is due and has not been processed, contact us using the details below with your booking reference.

Approved refunds are returned to your original payment method. Processing times may vary depending on your bank or payment provider.

5. Disputes

If you disagree with a deduction or the outcome of a refund request, please contact us so we can review the matter fairly. We will explain any charges applied and work with you toward a reasonable resolution.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.